Legal
Refund and cancellation policy
Effective date: 7 November 2026
The short version
- Cancel before work starts and you get a full refund.
- Once work has started, you pay only for the work done, and any unused amount is refunded.
- Monthly plans can be cancelled any time with 30 days notice. No long contracts.
- If I can't deliver what we agreed, you get your money back for the part not delivered.
At a glance
| Service | Before work starts | After work starts |
|---|---|---|
| Website audit ($297) | Full refund | No refund once the audit report is delivered. If I miss the agreed delivery date by more than 7 days, you can ask for a full refund. |
| Projects ($650–$2,800) | Full refund of the deposit | You pay for the work completed so far; any unused part of what you paid is refunded. |
| Monthly plans | Full refund if no work has been done that month | No partial refunds for the current month. Cancel with 30 days notice to stop future billing. |
1. Website audit
The audit is paid in full upfront. If you cancel before I start, you get a full refund. Once the audit report has been delivered, the fee is not refundable, because the work has been done. If I deliver the report more than 7 days after the agreed date, you can ask for a full refund.
2. Design and website projects
- Before work starts: if you cancel before the project kickoff, your deposit is refunded in full.
- After work starts: you can cancel at any time in writing. I'll send a short summary of the work completed and charge only for that work, based on the stages in your quote. Any amount you paid beyond that is refunded. You receive the completed work once the final amount is settled.
- After launch or handover: the final payment is not refundable once the website is live or the final files have been delivered. Errors in my work that you report within 14 days are fixed free of charge.
- If I can't deliver: if I'm unable to complete the agreed scope, you get a refund for any part that was paid for but not delivered.
3. Monthly plans
- Plans are billed monthly in advance and run month to month. There is no minimum term.
- You can cancel, pause, or move to another plan with 30 days written notice. The plan ends at the end of the notice period, and you won't be charged again after that.
- Payments for a month that has already started are not refunded, except where no work at all has been done for you in that month.
- Unused requests or hours don't roll over to the next month and aren't refunded.
- If I don't deliver the plan as agreed in a month, you can ask for a pro-rata refund for that month.
4. How to cancel or request a refund
Email oka@uyako.com with the subject "Cancellation" or "Refund request", your name and which service it is about. I reply within 2 business days.
5. How refunds are paid
Approved refunds are sent back to the original payment method (card, Wise or PayPal) within 10 business days. Depending on your bank or card provider, it may take a few extra days to appear on your statement. Refunds are made in US dollars; I can't cover exchange differences or fees charged by your bank.
6. Payment disputes
If something isn't right, please contact me first. Most issues can be solved quickly by talking them through, and it's faster for you than a card dispute.
7. Related terms
This policy is part of the terms of service. How I handle your personal data is described in the privacy policy.